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FAQs Shipping & Delivery Returns & Exchanges
FAQs Shipping & Delivery Returns & Exchanges
Return and exchange policies

Returns and Exchanges

Yes, we understand some parts are not what you were expecting, or they were too big or small for your deck...

Conditions

  • Unused, in original packaging
  • Includes all labels and instructions

Return Period

Request within 30 days of receipt...

Non-Returnable Items

  • Labor, gift cards
  • Custom rigging or sails
  • Used or damaged items

After 30 Days

Restocking: 18% for hardware, 20% for sailing gear.

Refund Method

Processed on the 15th and 30th each month.

Need Help? Contact Us

We'll reply next business day.





Other Contact Options

877-240-8352 | Customer Service & Orders
+1-214-960-4434 | Support & Inquiries
+1-817-729-4015 | WhatsApp, Pictures & SMS
tech@velasailingsupply.com | Technical Support & Inquiries

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1830 East Interstate 30 Highway, Suite 300, Rockwall, Texas 75087, USA