Frequently Asked Questions
Click the "My Account" link at the bottom of our site to sign in and check your orders status.
Click the "My Account" link at the bottom of our site to sign in and view the orders you have placed.
Then click the "Change quantities / cancel orders" link to find and
edit your order. Please note that once an order has begun processing or has shipped, the order is no
longer editable.
Click the "My Account" link at the top right-hand side of our site to track your order.
Click the "My Account / Order Status" link at the top right-hand side of our site to track your order
status. Be sure that all of the items in your order have shipped already. If your order displays your
Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your
packages each show a status of Delivered, please contact customer service for assistance.
Click the "My Account / Order Status" link at the top right-hand side of our site to track your order
status. Be sure that all of the items in your order have shipped already. If your order displays your
Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your
packages each show a status of Delivered, please contact customer service for assistance.
Click the "My Account / Order Status" link at the top right-hand side of our site to track your order
status. Be sure that all of the items in your order have shipped already. If your order displays your
Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your
packages each show a status of Delivered, please contact customer service for assistance.
Backordered items are those which our suppliers are unable to predict when they will have more in stock,
but as soon as they do, we will be able to ship the item to you.
- Click the"My Account / Order Status" link at the top of our site.
- Enter your email address.
- Select "I am a new customer".
Click the "My Account / Order Status" link at the top navigation bar of our site to edit your account
information.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to Checkout to see available methods and prices.
You can use this link to reset your password or click the "My Account / Order Status" link at the top of our site. Under the login box you’ll see "Forgot your password? Click here".
Please click here for more information on returning an item.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Please see our Returns & Exchanges page for complete details.
Please see each individual item page for availability. After placing your order, you may click the My Account / Order Status link to track status. You will receive a shipment confirmation and tracking information within 24–48 hours of shipment.
Please create an account by clicking the My Account / Order Status link at the top of our site. During
signup we’ll ask for your shipping address details including country. If your country is not in the
dropdown, unfortunately we cannot ship to your country at this time. Click here for more
worldwide shipping information.
During checkout you may choose any of our current payment options. We will not ship your order until we
receive payment.
Shipping is automatically calculated at checkout. Add items to your cart and proceed to see method
choices and prices.
Please see our Terms & Conditions for complete details.
We collect sales tax in jurisdictions where required by law. Tax is
calculated at checkout based on your shipping address.
Click the My Account / Order Status link at the top of our site to review your orders. If you have
further questions, please contact customer service.
Click the My Account / Order Status link at the top of our site to print invoices.
Credits usually take 7–10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate
and would like to redeem it, click here.
To find the product(s) you're looking for, you may:
- Use the navigation menus on the top, left & bottom of our website.
- Type a keyword into the SEARCH box.
To navigate this website, simply click on a category you might be interested in. Categories are located
on the top, left & bottom of our website.
QUICK TIP: Place your mouse cursor over anything you think could be a clickable link.
Links show a “hand” cursor; non-links show an “arrow”.
After adding items to your cart, click the My Cart link at the top of this site. At the left side of the
shopping cart you'll see a box to enter your coupon code.
It is our commitment to provide you with the best value, at the best price.
Read more of our Price Matching Policy.
We value your privacy. Please view our Privacy
Policy for complete details.
This website is protected with SSL (secure socket layer) encryption.
Please feel free to contact us is you need more information about our company and products.