Terms and Conditions

1. All prices are subjected to change without prior notice.

2. We reserve the right to correct typographical and printing errors.

3. We reserve the right to correct prices or calculation errors.

We reserve the right not to proceed with any order where we feel that it will put us, the recipient or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact e-mail address has been given. We may not be prepared to incur extra expense, other than to use e-mail to cancel such an order. 

We list some examples below.

(a) Payment cannot be cleared through the payment card details provided and requests for further information or contact provide no response within a reasonable time frame for the order concerned. We presume our messages are not received or are being ignored.

(b) Insufficient delivery address details are provided, where we consider the order will not be delivered, through lack of information and we have received no reply to our request for further information.

(d) Insufficient customer details or details for the person paying for the order. (e) Impossible or incorrect delivery date requested, where other details seem insufficient. No customer reply to query.

(f) Urgent order for immediate dispatch where details are incorrect or badly entered with no response from customer.

(g) It is our opinion, from assessing the order details, that the order may be fraudulent or erroneous.

(h) In all custom products will apply a 20% restocking fee for cancellations or returns.

We trust that for the majority of orders it will not be necessary to even consider cancellation but this will be done should the need arise. We reserve the right to cancel and we will not accept any complaint from any customer, immediately or at a later date, where we do not feel comfortable to proceed with the order for the above reasons.

We reserve the right, under certain circumstances, whether to fully explain our reasons for cancellation.

Coupon Code Validity and Expiration

All discount coupons issued are subject to a defined validity period and will expire on December 31 of the year in which they were issued. After the expiration date, coupons will no longer be valid and cannot be redeemed under any circumstances. It is the customer’s responsibility to use the coupon prior to its expiration date.

Important Free Shipping Policy

Orders over $98 qualify for free shipping based on the final value of the items kept in the order.
If an order qualifies for free shipping at checkout but one or more items are later canceled, whether by customer request or due to inventory availability, and the remaining items kept no longer meet the $98 minimum, shipping charges may apply.
This includes partially shipped orders. If part of the order has already shipped and the cancellation of another item causes the final kept order total to fall below the free shipping threshold, the customer may be responsible for the shipping cost of the shipped item(s)

Rigging labor safety note: DO NOT rely on splices and/or shackles to hoist yourself or any other person up the rig. Tying a well executed knot and use a secondary safety line is mandatory. The splices done on rope are intended for sail controls only.

Vela Sailing Supply is not liable for any injury, damage or death generated by failure of any of the rigging labors.